Contact
Talk to a human.
Sales, partnerships, press, support. One team in Kampala covering every market we operate in, with a tracked reference on every message.
Send us a message
Your message opens a real case in our support center. You get a reference immediately, our team is alerted, and we reply by email.
- Tracked reference so you can follow up any time.
- First reply within four hours on weekdays, faster for live events.
- Protected against spam and abuse, never shared with third parties.
Direct channels
Pick the inbox closest to what you need. Every address reaches a real team.
Customer support
support@zeraket.com
Tickets, refunds, scanning, account help.
General enquiries
hello@zeraket.com
Anything else, we route it.
Sales and enterprise
sales@zeraket.com
Stadium events, enterprise plans, demos.
Press and media
press@zeraket.com
Interviews, brand assets, statements.
Careers
careers@zeraket.com
Join the team building the future of events.
Partnerships
partners@zeraket.com
Integrations, sponsorship, distribution.
Call, message, visit
+256 701 092 629
Mon to Sun, 08:00 to 22:00 EAT.
+256 764 915 199
On event day, 24/7 for organizers.
Kampala, Uganda. Visits by appointment only.
What to expect
Urgent, live event issue
Within 15 minutes
Call or WhatsApp for the fastest route on event day.
Payments and refunds
Within 1 hour
Weekdays, 08:00 to 22:00 EAT.
General and setup help
Within 4 hours
Weekdays, faster on enterprise plans.
Press and partnerships
1 to 2 business days
We reply with the right person on the thread.
Before you write
I bought a ticket but did not receive it.
Open a case with the Payment issue category and your phone number or transaction reference. We locate the payment and reissue the ticket to your email and wallet.
How do I request a refund?
Use the Refund request category and include your ticket reference. Refunds follow the organizer policy shown on the event page, and you are notified at every step.
I want to host an event on ZERAKET.
Apply to host from the Host page. You create an account, submit your details, and our team reviews and opens your workspace.
Do you support scanning without internet?
Yes. Gate scanning works offline and syncs safely once the connection returns, with no duplicate admissions.