Data we collect
- Account: name, email, phone, country
- Transactions: tickets bought, payment method (tokenized)
- Device: browser, OS, approximate location
- Optional: identity documents for organizer KYC
Legal
Privacy policy
We collect the minimum data needed to deliver tickets, secure your account, and improve discovery. We never sell personal data.
How we use it
To deliver tickets, prevent fraud, settle payouts, comply with regulators, and personalize discovery. Marketing emails only with your consent.
Sharing
With organizers (only the data needed to honor your ticket), with payment processors, with regulators when legally required. Never with advertisers.
Storage and security
Encrypted at rest and in transit. Stored in regional data centers; African user data primarily stored in-region.
Your rights
- Access, export and delete your data
- Object to processing for marketing
- Withdraw consent at any time
- Lodge a complaint with your local data authority
Contact
Email privacy@zeraket.com or write to our DPO at the Kampala HQ.
Last updated: May 2026.